Virima API Specification - ProblemService Services

The requests documented in this section are directed to ProblemService resources, which represent .

Contents

1 addProblem POST Interface
2 editProblem POST Interface
3 saveProblemCategoryPic GET Interface
4 getDefaultModel GET Interface
5 getProblem GET Interface
6 getAllProblemTemplates GET Interface
7 getLatestProblems GET Interface
8 createKnowledge GET Interface
9 getPriorityMatrix GET Interface
10 createChange GET Interface

addProblem POST Interface

Method: POST

Relative URL: problem/add

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Request Structure:

Field Name	Type	Description
editValuesArray	EditValuesArray

Response Structure:

Field Name	Type	Description
response	Response

Example Request:

ADDPROBLEM 
Host: example.com
Authorization: Basic xxxxxxxxxxxxxxxxxxx
Content-Type : nnn
{
   "entityId":?,
   "customerId":"?",
   "mspClientId":"?",
   "module":"?",
   "workflowId":?,
   "templateName":"?",
   "templateId":"?",
   "selectedTemplate":"?",
   "accessRoles":[
      {
         "stringobj":"?",
         "shortName":"?",
         "s3Name":"?",
         "uniqueId":"?",
         "lineType":"?",
      }   ],
   "isTemplate":?,
   "isMultiple":?,
   "archive":?,
   "currentAssigneeRole":"?",
   "isIncident":?,
   "moving":?,
   "createdFromTask":?,
   "checkSession":?,
   "loggedInUserId":?,
   "createdFromEntity":"?",
   "createdFromEntityId":?,
   "privatePropertyList":[
      {
         "stringobj":"?",
         "shortName":"?",
         "s3Name":"?",
         "uniqueId":"?",
         "lineType":"?",
      }   ],
   "privatePropertyRoleList":[
      {
         "stringobj":"?",
         "shortName":"?",
         "s3Name":"?",
         "uniqueId":"?",
         "lineType":"?",
      }   ],
   "timescale":[
      {
         "responseTime":"?",
         "resolutionTime":"?",
         "firstLevelSupport":"?",
         "secondLevelSupport":"?",
         "thirdLevelSupport":"?",
         "timescaleNotifications":[
            {
               "customTimeScale":?,
               "action":"?",
               "timing":"?",
               "minutes":"?",
               "module":"?",
            }         ]
      }   ],
   "editValues":[
      {
         "property":"?",
         "value":"?",
         "blockId":"?"
      }   ],
   "totalTimeSpent":?,
   "userEmailId":"?",
   "fromSACM":?,
   "copyId":"?",
   "isCopiedByPrimaryCustomer":?,
   "mspIncidentId":"?",
   "idList":[
      {
         "flag":?
      }   ],
   "isImport":?,
   "isBulkUpdate":?
}

Example Response:

{
   "id":2147483647,
   "response":"?"
}

editProblem POST Interface

Method: POST

Relative URL: problem/edit

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Request Structure:

Field Name	Type	Description
editValuesArray	EditValuesArray

Response Structure:

Field Name	Type	Description
response	Response

Example Request:

EDITPROBLEM 
Host: example.com
Authorization: Basic xxxxxxxxxxxxxxxxxxx
Content-Type : nnn
{
   "entityId":?,
   "customerId":"?",
   "mspClientId":"?",
   "module":"?",
   "workflowId":?,
   "templateName":"?",
   "templateId":"?",
   "selectedTemplate":"?",
   "accessRoles":[
      {
         "stringobj":"?",
         "shortName":"?",
         "s3Name":"?",
         "uniqueId":"?",
         "lineType":"?",
      }   ],
   "isTemplate":?,
   "isMultiple":?,
   "archive":?,
   "currentAssigneeRole":"?",
   "isIncident":?,
   "moving":?,
   "createdFromTask":?,
   "checkSession":?,
   "loggedInUserId":?,
   "createdFromEntity":"?",
   "createdFromEntityId":?,
   "privatePropertyList":[
      {
         "stringobj":"?",
         "shortName":"?",
         "s3Name":"?",
         "uniqueId":"?",
         "lineType":"?",
      }   ],
   "privatePropertyRoleList":[
      {
         "stringobj":"?",
         "shortName":"?",
         "s3Name":"?",
         "uniqueId":"?",
         "lineType":"?",
      }   ],
   "timescale":[
      {
         "responseTime":"?",
         "resolutionTime":"?",
         "firstLevelSupport":"?",
         "secondLevelSupport":"?",
         "thirdLevelSupport":"?",
         "timescaleNotifications":[
            {
               "customTimeScale":?,
               "action":"?",
               "timing":"?",
               "minutes":"?",
               "module":"?",
            }         ]
      }   ],
   "editValues":[
      {
         "property":"?",
         "value":"?",
         "blockId":"?"
      }   ],
   "totalTimeSpent":?,
   "userEmailId":"?",
   "fromSACM":?,
   "copyId":"?",
   "isCopiedByPrimaryCustomer":?,
   "mspIncidentId":"?",
   "idList":[
      {
         "flag":?
      }   ],
   "isImport":?,
   "isBulkUpdate":?
}

Example Response:

{
   "id":1405425659,
   "response":"?"
}

saveProblemCategoryPic GET Interface

Method: GET

Relative URL: problem/save-problem-category-pic/image-name/problem-category-id

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Response Structure:

Field Name	Type	Description
resp	Response

Example Request:

Example Response:

{
   "id":1972424560,
   "response":"?"
}

getDefaultModel GET Interface

Method: GET

Relative URL: problem/get-default-model

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Response Structure:

Field Name	Type	Description
resp	Response

Example Request:

Example Response:

{
   "id":2147483647,
   "response":"?"
}

getProblem GET Interface

Method: GET

Relative URL: problem/get-problem/problem-id/template-id

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Response Structure:

Field Name	Type	Description
resp	Response

Example Request:

Example Response:

{
   "id":2147483647,
   "response":"?"
}

getAllProblemTemplates GET Interface

Method: GET

Relative URL: problem/get-all-problem-templates

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Response Structure:

Field Name	Type	Description
response	Response

Example Request:

Example Response:

{
   "id":2147483647,
   "response":"?"
}

getLatestProblems GET Interface

Method: GET

Relative URL: problem/get-latest-problems/is-known-error/search-key

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Response Structure:

Field Name	Type	Description
resp	Response

Example Request:

Example Response:

{
   "id":708199521,
   "response":"?"
}

createKnowledge GET Interface

Method: GET

Relative URL: problem/create-knowledge/id

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Response Structure:

Field Name	Type	Description
response	Response

Example Request:

Example Response:

{
   "id":2147483647,
   "response":"?"
}

getPriorityMatrix GET Interface

Description: Service to get the priority matrix.

Method: GET

Relative URL: problem/get-priority-matrix/model-id

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Response Structure:

Field Name	Type	Description
resp	Response

Example Request:

Example Response:

{
   "id":2147483647,
   "response":"?"
}

createChange GET Interface

Method: GET

Relative URL: problem/create-change/id

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Response Structure:

Field Name	Type	Description
response	Response

Example Request:

Example Response:

{
   "id":646827843,
   "response":"?"
}