Virima API Specification - ImportSpiceWorkTicketsService Services

The requests documented in this section are directed to ImportSpiceWorkTicketsService resources, which represent .

Contents

1 getAllTickets GET Interface
2 createIncident POST Interface
3 createIncidentFromTickets GET Interface

getAllTickets GET Interface

Method: GET

Relative URL: import-spiceworks/getall/file-name

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Response Structure:

Field Name	Type	Description
response	Response

Example Request:

Example Response:

{
   "id":2147483647,
   "response":"?"
}

createIncident POST Interface

Method: POST

Relative URL: import-spiceworks/create/file-name

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Request Structure:

Field Name	Type	Description
editValuesArray	EditValuesArray

Response Structure:

Field Name	Type	Description
response	Response

Example Request:

CREATEINCIDENT 
Host: example.com
Authorization: Basic xxxxxxxxxxxxxxxxxxx
Content-Type : nnn
{
   "entityId":?,
   "customerId":"?",
   "mspClientId":"?",
   "module":"?",
   "workflowId":?,
   "templateName":"?",
   "templateId":"?",
   "selectedTemplate":"?",
   "accessRoles":[
      {
         "stringobj":"?",
         "shortName":"?",
         "s3Name":"?",
         "uniqueId":"?",
         "lineType":"?",
      }   ],
   "isTemplate":?,
   "isMultiple":?,
   "archive":?,
   "currentAssigneeRole":"?",
   "isIncident":?,
   "moving":?,
   "createdFromTask":?,
   "checkSession":?,
   "loggedInUserId":?,
   "createdFromEntity":"?",
   "createdFromEntityId":?,
   "privatePropertyList":[
      {
         "stringobj":"?",
         "shortName":"?",
         "s3Name":"?",
         "uniqueId":"?",
         "lineType":"?",
      }   ],
   "privatePropertyRoleList":[
      {
         "stringobj":"?",
         "shortName":"?",
         "s3Name":"?",
         "uniqueId":"?",
         "lineType":"?",
      }   ],
   "timescale":[
      {
         "responseTime":"?",
         "resolutionTime":"?",
         "firstLevelSupport":"?",
         "secondLevelSupport":"?",
         "thirdLevelSupport":"?",
         "timescaleNotifications":[
            {
               "customTimeScale":?,
               "action":"?",
               "timing":"?",
               "minutes":"?",
               "module":"?",
            }         ]
      }   ],
   "editValues":[
      {
         "property":"?",
         "value":"?",
         "blockId":"?"
      }   ],
   "totalTimeSpent":?,
   "userEmailId":"?",
   "fromSACM":?,
   "copyId":"?",
   "isCopiedByPrimaryCustomer":?,
   "mspIncidentId":"?",
   "idList":[
      {
         "flag":?
      }   ],
   "isImport":?,
   "isBulkUpdate":?
}

Example Response:

{
   "id":610273672,
   "response":"?"
}

createIncidentFromTickets GET Interface

Method: GET

Relative URL: import-spiceworks/create-incident/file-name

Request Headers: Accept, Authorization

Response Headers: Content-Length, Content-Type.

Response Structure:

Field Name	Type	Description
response	Response

Example Request:

Example Response:

{
   "id":2147483647,
   "response":"?"
}